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ConSol is the leading provider of Contact/Call Center Services and Customer Management Solutions in Nigeria. We provide career opportunities for aspiring call center professionals.

MIS/Business Systems Analyst

Company Name
ConSol Limited
Contract Type
Full
Job Location
Oshodi - Lagos
Posted
2018-01-16 01:07:35
Gender Preference
None
Job Description
  • Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
  • Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
  • Improves systems by studying current practices; designing modifications.
  • Recommends controls by identifying problems; writing improved procedures.
  • Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
  • Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
  • Maintains system protocols by writing and updating procedures.
  • Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
  • Maintains user confidence and protects operations by keeping information confidential.
  • Prepares technical reports by collecting, analyzing, and summarizing information and trends.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
Job Requirements
bachelor/graduate

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