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ConSol is the leading provider of Contact/Call Center Services and Customer Management Solutions in Nigeria. We provide career opportunities for aspiring call center professionals.
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(OND Holders ONLY) Industrial Training (IT) Placement - Customer Service Representatives
Company Name |
ConSol Limited |
|
Contract Type |
Full |
|
Job Location |
Oshodi - Lagos |
|
Posted |
2018-01-24 10:02:49 |
|
Gender Preference |
None |
|
Job Description |
Handle
customer complaints or enquiries via telephone, emails or text messages. Provide
customers with needed information and support Make
outbound calls. Receive
inbound calls Ensure
that customers/callers are satisfied. Gather
information from customers.. Consistently
ensure call(outbound/inbound) quality Contributes
to team effort by accomplishing related results as needed. Exhibiting
competent product Knowledge. Promote
good listening skills. Manage
length of calls. Utilize computer technology to handle
high volume of calls Work closely with Team leads,
supervisors and call centre manger to ensure synergy and all time customer
satisfaction Adherence to call script and call
centre policies.
. Compile
reports. |
|
Job Requirements |
vocational/diploma/undergraduate/associate degree |
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