What's inside the report?
Get insight on the driving forces that help reduce average call time. There are several reasons why tracking AHT is crucial in a call/contact center. A healthy AHT is usually the target of the call/contact center because there should be a balance between the call/contact center’s productivity and customer satisfaction. We explore how best practices, agent’s training and our comprehensive knowledge base ensures that your overall customer experience strategy is effective, saves cost and time.
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