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ConSol is the leading provider of Contact/Call Center Services and Customer Management Solutions in Nigeria. We provide career opportunities for aspiring call center professionals.
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French Speaking Customer Service Representative
Company Name |
ConSol Limited |
|
Contract Type |
Full |
|
Job Location |
Oshodi - Lagos |
|
Posted |
2018-01-12 00:22:31 |
|
Gender Preference |
None |
|
Job Description |
- Handle customer complaints or enquiries via telephone, emails or text messages in French
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers..
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
|
|
Job Requirements |
bachelor/graduate |
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