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ConSol is the leading provider of Contact/Call Center Services and Customer Management Solutions in Nigeria. We provide career opportunities for aspiring call center professionals.
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Customer Service Representative (CSR) (English & Hausa, English & Igbo or English & Yoruba) in Lagos
Company Name |
ConSol Limited |
|
Contract Type |
Full |
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Job Location |
Lagos |
|
Posted |
2019-07-04 05:45:39 |
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Gender Preference |
None |
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Job Description |
Ability to Speak English and either of Yoruba, Igbo & Hausa Langiage is a necessary criteria. - Handle customer complaints or enquiries via telephone, emails or text messages.
- Provide customers with needed information and support
Make outbound calls. Receive inbound calls Ensure that customers/callers are satisfied. Gather information from customers. Consistently ensure call(outbound/inbound) quality Contributes to team effort by accomplishing related results as needed. Exhibiting competent product knowledge. Promote good listening skills. Manage length of calls. Utilize computer technology to handle high volume of calls Work closely with Team leads, supervisors and contact centre manger to ensure synergy and all time customer satisfaction Adherence to call script and contact centre policies. Compile report.
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Job Requirements |
bachelor/graduate |
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