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ConSol is the leading provider of Contact/Call Center Services and Customer Management Solutions in Nigeria. We provide career opportunities for aspiring call center professionals.

Customer Service Representative (CSR) (English & Hausa, English & Igbo or English & Yoruba) in Lagos

Company Name
ConSol Limited
Contract Type
Full
Job Location
Lagos
Posted
2019-07-04 05:45:39
Gender Preference
None
Job Description

  • Ability to Speak English and  either of Yoruba, Igbo & Hausa Langiage is a necessary criteria.

  • Handle customer complaints or enquiries via telephone, emails or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.

  • Receive inbound calls

  • Ensure that customers/callers are satisfied.

  • Gather information from customers.

  • Consistently ensure call(outbound/inbound) quality

  • Contributes to team effort by accomplishing related results as needed.

  • Exhibiting competent product knowledge.

  • Promote good listening skills.

  • Manage length of calls.

  • Utilize computer technology to handle high volume of calls

  • Work closely with Team leads, supervisors and contact centre manger to ensure synergy and all time customer satisfaction

  • Adherence to call script and contact centre policies.

  • Compile report.

Job Requirements
bachelor/graduate

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