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·         Speaking to Debtors over  the phone

·         Listening to why they are in debt, helping to determine a solution.

·         Working with debtors to start some sort of payment plan, or outright repayment of a debt.

·         Handle the above via telephone, emails or text messages.

·         Provide customers with needed information and support

·         Make outbound calls.

·         Receive inbound calls

·         Gather information from customers..

·         Consistently ensure call(outbound/inbound) quality

·         Contributes to team effort by accomplishing related results as needed.

·         Exhibiting competent product Knowledge.

·         Utilize computer technology to handle high volume of calls

·         Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction

·         Adherence to call script and call centre policies.