Contact Solutions (ConSol) Limited ConSol provides services that enhances customer relationships and develops projects that creates loyal customers and profitability. Our consultants are experts in the field of customer relationship managementrketting and our large independent contact center facility enable us to bring successful projects to life.
Customer Retention campaign is focused on retaining both high and low end Customers looking to solve pressing problems currently experienced. It is a tactically-driven approach based on customer behaviour. An on going activity that supports corporate marketing strategy. its is all about: Action – Reaction – Feedback – Analysis.
Customer Satisfaction Campaign:
Customer Satisfaction campaign is designed specifically for organisation to monitor and track on going customer satisfaction. It is impacted by both internal and external event. Customer feedback is analyzed and fed into customer management strategy.
Customer Conversion Campaign:
Customer Conversion campaign is focussed on attracting the competitor's customer base and introducing them to your own product offerings with the intention to convert. This is an on going marketing activity that spans across direct and indirect competition. Our approach to customer conversion can be subtle or aggressive based on market activity.
Customer Awareness Campaign:
Customer Awareness campaign is most effective for the introduction of product, services and infrastructural improvement in the market.
Customer Intimacy/Loyalty Campaign:
To improve the consistent use of your product by your current customer base, it is important to understand customer behaviour pattern. Customer intimacy and loyalty campaign closely analysis customer behaviour and seeks to reward high valued customers to ensure increased activity and eliminate churn. Frequent user program introduced to increase customer activity by deploying strategies which will encourage repeated transactions.
Data Validation Campaign:
This campaign is targeted towards updating the current customer information, which can be useful in profiling the Customers and providing a benchmark for customer service delivery.
Customer Profiling:
This campaign is focused on understanding current Customers behaviour and establishing a pattern which becomes the benchmark for forecasting and also towards understanding the usage pattern of the Customers in order to determine the effect of infrastructural deployment to particular demographics. It will be of great importance to know what the Customers have in mind before we begin to deploy key strategic programme.
Contact Centre Implementation:
This is sales and supply of equipments for building your contact centre as well as consulting.
CRM Implementation:
Sales and implementation of CRM (Siebel CRM, Microsoft CRM, CRM-X) for use of managing your customers.
Outsource Contact Centre:
Outsourcing your contact centre wholly to us to handle at our location.
In-house Contact Centre Management:
We get to manage your already built contact centre for you at your own location. You build, we manage.
Contact Centre BOT (Build, Operate and Transfer):
Building your call centre for you, operating and manage it for a period of time and later transfer the management of the call centre to you.
