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Business Process Outsourcing
Contact Center Outsourcing
Customers Enquiries
1st/2nd Tier Customer Support
Telemarketing
Customers Campaign
Back Office Support
Data Entry
Data Validation
Claims Processing
Expense Processing
Data Centre Hosting
24/7 Support Helpdesk
Business Continuity
Human Capital Development
Recruitment and Selection
Contact Centre HR Management
Certified Training & Skills Development
Corporate / Enterprise Solutions
In-house (built-to-suit) Contact Centre
Design (infrastructure & systems)
Implementation
Systems Integration (Altigen)
Systems Integration (Cisco)
Support & maintenance
Data Centre
Design & Implementation
IPBX/Corporate Communications Systems
VOIP implementation
Telecom Integration
IVR Solutions
Telephone Banking Solutions
Corporate Network Infrastructure Solutions
LAN/WAN implementation
Collaborations & Messaging
Network Management System
Video Conferencing Solutions
Telemedicine Solutions
Consulting
Business Process Design & Implementation
CRM designs, implementation and process mapping
Skill assessment & Capacity Building
Public Safety / Emergency Services Contact Center
Request for Quotation
A - SERVICE REQUEST CHECKLIST
I am interested in
IPBX Pictures
In-house contact center
Enterprise Solutions
Contact center and customer service training
Consulting
2. My product/service requirements include
Data Center
CRM Implementation
Training
Call Center
Altigen - IPBX
B - CALL CENTER CHECKLIST
1. Call center specifications
Company Name
Contact center required
In-house
Outsource
Public Call Management
Call Service Type
Inbound
Outbound
Both
Outbound Campaign
Telemarketing
Customer Validation
Customer Retention
Other
Number of Agents seats required:
Number of Q/A supervisors required
Number of call center services required
Number of supervisors required
Number of call center managers required
Project duration (months)
3
6
9
12
Working hours
8am - 5pm: Mon - Fri
Mon - Sun
24/7
9am - 6pm: Monday - Friday
Monday - Sunday
Outside office hours: (pls specify).
C - HARDWARE SPECIFICATONS (TICK REQUIRED)