Our training and human capital development program is structured to provide customer service excellence to meet your company goals.  The customer is always right (and so are you) and providing effective customer services is vital for continued business success.  ConSol offers CIAC certified training courses on all aspects of Contact Centre operations, management and executive management in partnership with QAI.  CIAC – Call Centre Industry Advisory Council is a world-renowned standardization and certification body for call centre operators and call centre professionals.

The CIAC qualification is recognized as a global standard in contact centre management training and offers professionals opportunities for further qualification should they decide to further their career in contact centre operation and management.

Back