History
- Incorporated in Nigeria as Private Limited Liability Company since 2002.
- Commenced full operations in Jan 2006.
- Leading provider of Contact Centre Services and Customer Management Solutions in Nigeria (Frost & Sullivan Research, June 2009).
- Vertical Market Penetration Leader in the the Nigeria Contact Centre Industry (Frost & Sullivan Best Practices Awards, November 2009)
Organization
- Structured along 3 Strategic Business Units:-
- Outsourcing (Contact Centre BPO)
- Corporate / Enterprise Solutions
- Consulting
- Focused on meeting clients' needs
- Expertise to serve Local and International Clients
Facilities
- 300 seat capacity contact centre in Surulere, Lagos. - largest independent contact centre in Nigeria.
- Multimedia contact centre platform (supports Voice, Email, SMS, Chat, Fax)
- E1 connectivity to all major Telecom operators and dedicated bandwidth for Internet and IP support
- Data Centre with secure data management
- 24/7 uninterrupted Operations
- Best of breed technology:-
- State-of-the-Art Contact Centre Infrastructure
- Robust CRM Framework
