Call Center Agent Client - MaxAgent™

MaxAgent is a Windows client (desktop) application designed to improve the agent performance in a workgroup, Contact Center or Call Center environment. AltiGen Communications offers a specialized interface for the workgroup members or agents called MaxAgent. Agents can view the queue, monitor workgroup status, measure their own performance, and review their log-on history. MaxCommunicator's call monitoring feature gives you the ability to view the status of any