Contact Solutions Limited, trading as ConSol, is the leading provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa.
ConSol bridges the gap between governments or corporations and their stakeholders using best-in-class technology, facilitating the efficient exchange of valuable information that is the hallmark of great relationships.
With the largest deployment of outsourced call centre agents in the country, and the largest single-site contact complex in West Africa, ConSol leads the development of innovative solutions to large and small organizations.
At Contact Solutions, we combine specialist knowledge and expertise with solid execution capabilities to deliver customer management solutions to drive sales growth, efficient customer services and optimized back office operations. Contact Solutions (ConSol) is setup to create value by;
- Providing premium Contact Centre / Call Center services with the aim of improving customer satisfaction while reducing costs.
- Promoting increased profitability in organizations through world-class inbound and outbound contact centre business processes.
- Reducing total cost of ownership (TCO) of core customer service function by efficient process management.
- Serving a wide spectrum of businesses with our extensive portfolio of products and services and provide solutions that exceed the expectations of our customers.